Contact Us

Contact Us

Canastim is operated by Velanthra Global LLC.

Contact us for assistance with products, payments, orders, cancellations, shipping, tracking, returns, refunds, privacy requests, or other questions about our store.

Business Information

Store name: Canastim
Legal business name: Velanthra Global LLC

Website: https://www.canastim.com/
Email: hello@canastim.com
Phone: +1 408-682-2741

Business, Warehouse, and Return Address

Velanthra Global LLC
2035 Vincent Dr
San Martin, CA 95046
United States

Customers must contact us before mailing a return. Please review our Return and Refund Policy for authorization and mailing instructions.

Customer Service Hours

Monday–Friday: 9:00 AM–5:00 PM Pacific Time
Saturday: Closed
Sunday: Closed
United States public holidays: Closed

We normally respond within one business day.

Contacting Customer Service

For faster assistance, include:

  • Your full name

  • Order number, if applicable

  • Email address used during checkout

  • A clear description of the question or issue

  • Relevant photographs for damaged, defective, or incorrect products

Please do not send complete payment card numbers, account passwords, government identification numbers, or other unnecessary sensitive information by email.

Order Changes and Cancellations

To correct a delivery address or request cancellation, contact us immediately.

We cannot guarantee changes or cancellation after an order has entered processing or has shipped.

Returns and Refunds

Return requests must be submitted within 30 days after delivery.

Contact hello@canastim.com before mailing a return. Approved returns are mailed to our San Martin, California address according to the instructions provided by customer service.

Privacy Requests

To request access to, correction of, or deletion of eligible personal information, email hello@canastim.com with the subject line:

Privacy Request

We may need to verify the requester’s identity before processing the request.

Contact Form

Customers may also use the contact form available on our website.

Please provide an accurate email address so that we can respond.

Canastim is an online store operated by Velanthra Global LLC.