Shipping policy
SHIPPING POLICY
Last updated: September 4, 2026
This Shipping Policy applies to orders placed through www.canastim.com. Canastim is operated by Velanthra Global LLC.
Shipping Destinations
We currently ship eligible orders to accepted addresses within the United States.
We do not currently offer international shipping. Orders submitted with an unsupported delivery address may be canceled and refunded.
Shipping Cost
Free standard shipping is available on eligible orders delivered within the United States.
Any applicable shipping charge will be displayed during checkout before the order is submitted.
Processing Time
Orders normally require 1–3 business days for processing after payment is successfully authorized.
Orders are not normally processed or shipped on weekends or United States public holidays. Processing may take longer during holidays, promotional periods, or other periods of unusually high order volume.
Estimated Delivery Time
Standard shipping normally requires 3–7 business days after the order has been processed.
The total estimated delivery time is therefore approximately 4–10 business days.
Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, incorrect addresses, service interruptions, or circumstances outside our reasonable control may affect delivery.
Order Confirmation and Tracking
After an order is placed, the customer will receive an order-confirmation email.
When tracking information becomes available, we will send a shipping-confirmation email containing the tracking number or tracking link. Tracking updates may take additional time to appear after the carrier receives the package.
Delivery Addresses
Customers are responsible for providing a complete and accurate shipping address.
Contact us as soon as possible if an address needs to be corrected. We will make a reasonable effort to update the address before shipment, but changes cannot be guaranteed after processing has started.
Lost, Delayed, Damaged, or Incorrect Shipments
If an order is significantly delayed, lost, damaged, incomplete, or incorrect, contact us at hello@canastim.com.
Please include the order number and, when applicable, photographs showing the condition of the package or product.
We will review the issue and work with the carrier or fulfillment provider to provide an appropriate resolution.
Contact Information
Canastim
Operated by Velanthra Global LLC
2035 Vincent Dr
San Martin, CA 95046
United States
Email: hello@canastim.com
Phone: +1 408-682-2741
Customer service hours:
Monday–Friday, 9:00 AM–5:00 PM Pacific Time
Closed on weekends and United States public holidays