Refund policy

Return & Refund Policy

Last updated: October 5, 2026

This Return and Refund Policy applies to purchases made through www.canastim.com. Canastim is operated by Velanthra Global LLC.

30-day return window

We accept return requests submitted within 30 days after delivery.

We accept returns for defective and non-defective products, including returns resulting from a change of mind.

Accepted product condition

Returned products should be reasonably clean and should include all available parts, accessories, manuals, tags, and original packaging.

A refund may be reduced or denied if a product has been materially damaged, altered, misused, excessively used, or returned incomplete for reasons unrelated to a product defect.

Proof of purchase, such as an order number or order-confirmation email, is required.

Starting a return

Before mailing a return, contact:

hello@canastim.com

Please provide:

Order number
Customer’s full name
Product being returned
Reason for the return
Relevant photographs for a damaged, defective, or incorrect product

We will review the request and provide return authorization and mailing instructions.

Do not mail a product until you receive our return instructions.

Return address

Approved returns must be mailed to:

Velanthra Global LLC
2035 Vincent Dr
San Martin, CA 95046
United States

Return shipping costs

For a non-defective return, including a change-of-mind return, the customer is responsible for return shipping costs.

When a product arrives damaged, defective, incomplete, or different from the product ordered, Canastim will pay the reasonable approved return shipping cost.

Restocking fee

We do not charge a restocking fee for eligible returns.

Exchanges

We do not offer direct exchanges.

To obtain a different product, return the original product under this policy. After the return is approved, place a separate order for the replacement product.