Privacy Policy

Last updated: September 4, 2026

This Privacy Policy describes how Canastim collects, uses, discloses, and protects personal information when you visit, use, or make a purchase from www.canastim.com, or otherwise communicate with us.

Canastim is operated by:

Velanthra Global LLC
2035 Vincent Dr
San Martin, CA 95046
United States

Email: hello@canastim.com
Phone: +1 408-682-2741

In this Privacy Policy, “Canastim,” “we,” “us,” and “our” refer to Velanthra Global LLC.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information.

Contact information

• Name

• Email address

• Telephone number

• Billing address

• Shipping address

Order and transaction information

• Products purchased, returned, or viewed

• Order number and order history

• Payment status

• Shipping and tracking information

• Discounts and promotional offers used

• Communications concerning an order

Payment information

Payments are processed by Shopify and applicable payment providers. These providers may collect payment card details, billing information, account information, and transaction-verification information.

Canastim does not directly receive or store complete payment card numbers.

Account information

If customer accounts are available, we may collect login credentials, account preferences, saved addresses, and account activity.

Device and usage information

We and our service providers may automatically collect:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Products viewed

• Referring website

• Date and time of visits

• Shopping-cart activity

• Cookie and similar-technology identifiers

Communications

We collect information you provide when you contact us, submit a form, request customer support, write a review, request a return, or otherwise communicate with us.

2. How We Collect Information

We may collect personal information:

• Directly from you

• Automatically through cookies and similar technologies

• From Shopify

• From payment processors

• From shipping and fulfillment providers

• From analytics, advertising, fraud-prevention, and customer-support providers

• From other service providers acting on our behalf

3. How We Use Personal Information

We may use personal information to:

• Operate and maintain our website

• Process payments and complete orders

• Arrange fulfillment, shipping, delivery, and tracking

• Provide customer service

• Process cancellations, returns, and refunds

• Detect and prevent fraud or unauthorized transactions

• Maintain website and account security

• Improve products, services, and website performance

• Personalize the shopping experience

• Send transactional messages

• Send marketing communications where permitted

• Measure advertising and marketing performance

• Comply with legal obligations

• Establish, exercise, or defend legal claims

• Enforce our terms and policies

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to:

• Keep the website functioning

• Remember customer preferences

• Maintain shopping-cart contents

• Support secure checkout

• Understand website usage

• Measure website performance

• Prevent fraud

• Provide or measure advertising

Some cookies are necessary for the website to function. Other cookies may be controlled through an available cookie-preference tool, browser settings, or legally required opt-out mechanisms.

Disabling cookies may cause certain website features to function incorrectly.

5. Marketing Communications

If you subscribe to marketing emails, we may send information about products, promotions, or store updates.

You may unsubscribe by using the unsubscribe link in a marketing email or by contacting hello@canastim.com.

Unsubscribing from marketing does not prevent us from sending necessary transactional communications concerning an order, payment, delivery, return, refund, account, security issue, or policy update.

6. How We Disclose Personal Information

We may disclose personal information to service providers that help us operate our business, including:

• Shopify

• Payment processors

• Fulfillment and shipping providers

• Website-hosting and technology providers

• Analytics providers

• Advertising and marketing providers

• Email and customer-service providers

• Fraud-prevention and security providers

• Professional advisers

• Government or regulatory authorities when legally required

These parties receive information only for applicable business, contractual, security, or legal purposes.

We may also disclose information in connection with a merger, financing, acquisition, reorganization, sale of assets, insolvency proceeding, or similar business transaction.

We do not disclose personal information in exchange for money. Certain advertising activities may be considered “sharing,” “selling,” or “targeted advertising” under some state privacy laws, even when no money is exchanged.

7. Shopify

Our store is hosted and powered by Shopify.

Shopify processes personal information to provide hosting, checkout, payment, security, analytics, and other commerce services. Information may be processed in countries other than the country where you live.

For more information, review Shopify’s consumer privacy policy:

https://www.shopify.com/legal/privacy/consumers

8. Third-Party Websites

Our website may link to independent third-party websites or services.

We are not responsible for the privacy, security, accuracy, or content of independent third-party services. Review the applicable third party’s privacy policy before providing personal information.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfill the purposes described in this policy

• Maintain business and transaction records

• Provide customer support

• Resolve disputes

• Prevent fraud

• Enforce agreements

• Meet tax, accounting, regulatory, and legal obligations

Retention periods may vary depending on the type of information and applicable requirements.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission or storage system is completely secure. We cannot guarantee absolute security.

Customers are responsible for protecting their account credentials and should not send complete payment card numbers, passwords, or unnecessary sensitive information by email.

11. Children’s Privacy

Our store is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, contact hello@canastim.com so that we can review and, where required, delete it.

12. United States Privacy Rights

Depending on your state of residence and subject to applicable exceptions, you may have the right to request:

• Access to personal information

• Correction of inaccurate information

• Deletion of personal information

• A portable copy of certain information

• Information about categories of information collected or disclosed

• Opt-out from certain targeted advertising, sharing, or sales

• Limitation of certain uses of sensitive personal information

• An appeal if a privacy request is denied

We will not unlawfully discriminate against a customer for exercising an applicable privacy right